Florida Housing Finance Corporation is committed to your right to privacy and takes your privacy seriously. We have very strict privacy policies and we strive to keep your personal and financial information secure. Please note that this Privacy Policy only applies to the Florida Hardest Hit fund website ( and not to any other websites that you may access from the Site, each of which may have privacy policies that are materially distinct from this Privacy Policy. This Privacy Policy covers Florida Housing Finance Corporation 's treatment of personally identifiable information that Florida Housing Finance Corporation collects when you are on the Florida Housing Finance Corporation site, and when you use Florida Housing Finance Corporation 's services. We pledge to hold all information you provide to us in absolute privacy. Only authorized employees may access your information. All employees are required to adhere to our strict privacy policies and any employee who violates the privacy policy is subject to termination and other disciplinary measures, up to being criminally prosecuted for their violation.

Traffic Data and Information - Through the combination of both internal and third party tracking code as well as cookies, the following categories of information are tracked when a visitor enters the site: (1) IP address, (2) domain servers, (3) type of computer used to access the Site, (4) types of web browsers (collectively 'Traffic Data'). Florida Housing Finance Corporation uses such data for general marketing purposes and in order to help enhance the customer experience on the website. We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags also known as single pixel gifs or web beacons to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.

Personal Information - In order for each customer to access and utilize Florida Housing Finance Corporation 's document products and services, Florida Housing Finance Corporation requires each customer to provide us with personal information (collectively 'Personally Identifiable Information'). Personally Identifiable Information includes: (i) 'Contact Data' (such as your first and last name, physical street address, city, state, zip code, phone number and email address), (ii) 'Financial Data' (such as your income, and employer), (iii) 'Demographic Data' (such as your zip code and gender), and (iv) other 'Legal Data' (such as your mortgage information, credit information, debt information, expense information and other sensitive information necessary to generate proper documents). This Personally Identifiable Information is necessary to generate the documents created by our software program. Please note that Contact Data and Traffic Data are used to gather general statistics regarding our customers and visitors respectively, in order to enhance the consumer experience on the website. We may also use demographic data in a manner that does not identify you specifically or allow you to be contacted but does identify certain criteria about our users in general. For example, we may inform third parties about the number of registered users, number of unique visitors, and the pages most frequently browsed. We also use Contact Data such as name, physical address and email address to provide special information and promotions regarding our products or in order to contact the customer regarding an order. Any Financial Data gather is used strictly for the purposes of processing or completing the financial transaction for your order.

Any information received by Florida Housing Finance Corporation is a public record pursuant to Chapter 119, Florida Statutes, unless such information, communication or document is subject to a specific statutory exemption. Except to the extent the Florida Housing Finance Corporation website provides otherwise, any information you send will be deemed to be “Information” as that term is defined in these Terms and Conditions. If you choose to share personal information, such as by subscribing to sending a message, or filling out an electronic form with personal information, the information will be saved for a designated period of time in order to comply with the State of Florida's archiving policies. However, information will not be disclosed to third parties or other government agencies, unless required by state or federal law. Please note that Florida's public records law requires that all information received in connection with state business be made available to anyone upon request, unless the information is subject to a specific statutory exemption.

Confidentiality and Security of Personal Information - As stated above, Florida Housing Finance Corporation will keep your Personally Identifiable Data private, and will not share it with third parties unless you specifically approve of the disclosure, or if Florida Housing Finance Corporation is required by law to comply with a valid legal requirement such as law, federal regulation, search warrant, subpoena or court order.

Website Areas Beyond Florida Housing Finance Corporation's Control - The Site may include interactive forums such as message boards and chat rooms. Please note that any Personally Identifiable Information disclosed in such areas is public and becomes public information. You should use caution when deciding to disclose your personal information.

Third Party Websites - Florida Housing Finance Corporation may maintain links to other websites. If you choose to visit other websites, we are not responsible for the Privacy Practices or content of those other websites, and it is your responsibility to review the Privacy Policies at those websites to confirm that you understand and agree with their policies.

Retention of Records - Florida Housing Finance Corporation may retain Personally Identifiable Information for a period of five years. The reason for this lies in the fact that, users may request their documents for revision and we may need to update users of new information available.

User Ability to Update Personally Identifiable Information - We maintain a procedure to help you confirm that your Personal Information remains correct and up-to-date. At any time, you may visit your personal account profile (Collectively 'personal profile') by logging into the Florida Hardest Hit Fund website ( Through your personal profile, you are able to review and update your Contact Data. If at any time you wish to delete all of your Personally Identifiable Information from our site, you may contact us at by clicking here.

Authorization to share info - Florida Housing Finance Corporation agrees to maintain the confidentiality of user’s information; however, user authorizes Florida Housing Finance Corporation and its Hardest Hit Fund Advisor and/or lender and/or servicer handling user’s loan to submit user’s personal information to entities responsible for monitoring any governmental counseling or modification programs for the exclusive purposes of program evaluation and monitoring. This authorization will remain valid until revoked in writing by the user.

Security - As our commitment to data security, we strive to make certain that our servers and connections incorporate the latest encryption and security devices. To prevent unauthorized access, we have implemented physical, electronic, and managerial procedures to safeguard and secure the information we collect. Financial and personal information are transmitted to us by secure servers.


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